Questions, answered
How much does commercial pest control cost?
It depends on how many devices we place, how many rooms and buildings there are, and how often you need visits. We don't quote by phone. The written scope after a site walk gives you the number, and the page on how pricing works lists what goes into it.
How often do you visit?
The first walk sets the schedule. Most kitchens start with a monthly visit, and a busy kitchen or a production room may need more. We change the schedule when the logs tell us to.
What about the food, the staff and the guests?
We can't promise any product is harmless, and we won't say so. Licensed applicators follow the label, keep products away from prep surfaces, food and packaging, and tell your manager what was used, where, and how long to keep clear. Ask us for the product list and the label.
How long until I see results?
It varies with the pest, the building and what's drawing it in. Most kitchens see a change in activity on the monitors within a few visits, and the log shows it. Some problems keep going until a repair or a cleaning habit changes.
Do I need to be there for a visit?
No. Visits are after close. We agree on a keyholder, an alarm routine and who gets the report. If your kitchen runs overnight, tell us and we work around the line.
What if the pests come back between visits?
Call the office. If activity returns in an area we serviced, we come back and re-service that area at no added charge within 30 days of the visit. The guarantee covers the pest and the area on the report. It doesn't cover an opening or a sanitation problem we've written up and that hasn't been fixed, or activity that comes from a neighboring unit.
Do I have to sign a long contract?
Ask for the agreement before the first walk. It states the term, what is included, and how to cancel in writing. You shouldn't have to guess about any of it.
Can you give me service logs for my audit?
Yes. Every visit has a log, a map and a corrective-action list, and we keep a copy for as long as your auditor requires. Our records support audits against SQF, BRCGS and similar standards, your insurer's checklist and a health inspection. A record is not a guarantee of an audit result.
What do you do when an inspector finds something?
Call us the same day. We read the inspector's note, check the area, write it on the corrective-action list and tell you what we can do and what needs a repair on your side. We can be at the next scheduled visit or come sooner if the situation calls for it.
Something we didn't answer?
Call the office or request a site walk.